Quality Policy   Provide our Customers with Consistently High Quality Testing Solutions, Chemicals and Laboratory Products by Understanding and Meeting, or Exceeding, the Quality Needs and Expectations of our Customers Consistently Defect-Free, High Quality Products ISO 9001-2000 Certification THE BUSINESS MODEL FOR RICCA CHEMICAL COMPANY As part of the RICCA CHEMICAL COMPANY Quality Manual, the company quality policy, quality goals, and quality objectives are documented in the business model. THE COMPANY GOAL To create and maintain a company business model that provides our customers with consistently high quality products and exceptional services by understanding and meeting, or exceeding, the quality needs and expectations of our customers.  COMPANY POLICY Clearly provide a better value for the goods and services our Customers receive from us. COMPANY VALUES Treat customers, trading partners, and work associates with respect Provide quality products and services at a fair price Place a premium on serving customer needs COMPANY OBJECTIVES Increase operational performance objectives Provide organizational and reporting structure to accommodate increased business Make a stronger, more diverse company Maintain ISO 9001-2000 certification Solve time and quality problems for customers and potential customers